policy case studies in hotel management from each level

1.Manajer Peak (top manager)
Top managers are on top of the hierarchy and is responsible for the overall organization. They bear titles like president, chairman, executive director, president director (chief executive officer - CEO), and executive vice president. Top managers responsible for setting organizational goals, establish strategies to achieve these goals, oversee and interpret the external environment, as well as taking decisions that affect the entire organization. They looked forward in the long run, pay attention to environmental trends in general, and the company's overall success. Among the most important responsibilities for top managers is to communicate the shared vision for the organization, shaping corporate culture, and keep the spirit of entrepreneurship that can help companies to balance out the fast company. Especially at the present time, top managers must involve knowledge, expertise, and unique capabilities of each - each employee.

exemple:

a general manager to give the new regulations,
for example to increase the sales room of a GM to give the rules to each - each department to improve the facilities and better service quality.

2. Middle managers (middle manager)
           Middle managers working at the secondary level of organization and responsible for major business units and departments. Examples of these middle managers are the department head, division head, quality control manager, and director of research laboratories. Middle managers generally have two or more tiers of management below him. They are responsible for implementing the overall strategy and policies set by top managers. Middle managers are generally dealing with the future that is not too far and is expected to establish good relations with fellow managers in the organization, encourage teamwork, and resolve conflicts.

 example: Housekeeping manager for a department assigned tasks to supervisors to monitor employees at work.

3. First line managers (first-line managers)
           First-line managers are directly responsible for the production of goods and services. They are the first or second level of management and holds a position as supervisor, line manager, section chief, and office manager. They are responsible for non-management employees sekelompopk. Their attention was the main thing is the application of rules and procedures to achieve efficient production, providing technical assistance, and motivate subordinates. Period is fairly short level, with emphasis on the achievement of objectives of the day to day.

exemple :

a supervisor to provide training to new employees, and provide supervision to employees - employees at their work ..