Perencanaan: “meningkatkan kwalitas kerja karyawan yang lebih efektif dan efisien” Untuk kepuasaan tamu hotel Khususnya di Housekeeping department

Kebersihan hotel adalah salah satu tugas dari karyawan hotel terutama bagian housekeeping, untuk menciptakan hotel yang bersih dan indah membutuhkan karyawan yang ulet, penuh tanggung jawab dan professional. Maka dari itu saya MUMU sebagai housekeeper perlu mengadakan pelatihan karyawan atau staff training.tujuannya agar para karyawan mendapatkan banyak pengetahuan dan semangat kerja yang tinggi.

dari pengetahuan dan semangat kerja yang tinggi akan menghasilkan kerja yang maksimal dan menghasilkan produk yang baik yang akan menciptakan kepuasaan bagi para tamu hotel.

  Pelaksanaan yang akan saya lakukan adalah:

-          memberikan pelatihan-pelatihan seminggu sekali

-          Memberikan kesempatan kepada karyawan untuk lebih berkarya dalam bekerja

-          Memberikan kesempatan untuk mengeluarkan pendapatan

-          Serta memberikan wawasan kepada karyawan tentang pengetahuan hotel

Dengan karyawan yang mempunyai pengetahuan atau karyawan berkwalitas dapat memberikan keuntungan yang besar bagi hotel salah satunya meningkatkan hunian kamar hotel dan kepuasan bagi para tamu.

Kepuasaan tamu diberikan dalam bentuk kamar yang bersih layout kamar yang menarik serta pelayanan yang prima.

Target:

-           Mendapatkan keuntungan

-          Memberikan pelatihan bagi karyawan tentang pengetahuan dan tata cara kerja yang baik

-          Meberikan semangat kerja yang tinggi kepada karyawan

-          Serta memberikan motivasi agar karyawan bisa menjadi orang yang punya harga jual yang tinggi ketika mereka keluar dari hotel.

Tujuan: dengan mengedepankan karyawan yang berkuwalitas maka saya sebagai housekeeper bisa   lebih tenang dalam melaksanakan kewajiban saya.

Artinya: karyawan yang berkualitas, mereka bisa lebih paham  dan lebih bertanggung jawab atas  pekerjaan mereka…………..dengan bekerja baik hasilnya pun akan lebih baik. Dan ini akan sangat menguntungkan bagi hotel dan karyawan itu sendiri.

Anggaran dana:

Equipment               : manual

·        Broom=

-         10 Floor broom               @ Rp.   40.000 =           Rp.     400.000

-          5 Ceiling broom             @ Rp.   20.000 =          Rp.     100.000

-         10 Palm broom               @ Rp.   15.000 =          Rp.     150.000

·        Brush=

-         15 Hand brush                @ Rp.   10.000 =           Rp.     150.000

-         15 Stick brush                 @ Rp.   11.000 =           Rp.     165.000

-          

·        Container=

-         10 Bucket                         @ Rp.   50.000 =           Rp.     500.000

-          5 Double bucket             @ Rp. 200.000 =            Rp.  1.000.000

-         10 Dust pan                     @ Rp.   10.000 =            Rp.    100.000

-         15 Dust bin                       @ Rp.   30.000 =            Rp.    450.000

 

·        Supporting=

-         15 Window squeezer      @ Rp.   15.000 =              Rp.     225.000

-         20 Dust cloth                    @ Rp.   15.000 =             Rp.      300.000

-         10 Bottle sprayer             @ Rp.   20.000 =              Rp.     200.000

·        Protector=

-          100 Hand glove              @ Rp.    5.000 =                Rp.     500.000

-         10 Glasses                      @ Rp.  25.000 =               Rp.      250.000

-         100 Masker                     @ Rp.     1.000 =              Rp.      100.000

-         15 Helmet                        @ Rp.   30.000 =              Rp.      450.000

-         10 Safety shoes              @ Rp. 250.000 =              Rp.   2.500.000

Machine

·        2 Extractor                        @ Rp. 7.000.000 =            Rp.14.000.000

      2 Brushing                            @ Rp. 5.000.000 =            Rp.10.000.000

  2 Dry vacuum                           @ Rp. 5.000.000 =            Rp.10.000.000

    2 Wet vacuum                       @ Rp. 5.000.000 =            Rp.10.000.000

10 Chemical                       @ Rp. 2.500.000 =            Rp.25.000.000

20 Uniform                           @ Rp.     150.000 =           Rp.  3.000.000

Jumlah                                                                           =Rp.69.540.000

Anggaran ini di buat untuk keperluan sesuai kebutuhan………

leadirship

2.Leadership is the ability of someone to handle or manage others to get the most out of goal to be achieved together and greater cooperation, leadership is a strength of spirit / morale of creative and focused. Leaders work with other people: A leader is responsible for working with others, one with his superiors, staff, colleagues or other superiors in the organization as well as people outside the organization

3. Task leader In every community there is always a leader. The role of various leaders, among them are as
  Activator (shaking his subordinates so that they come forward)
  Motivator (motivate subordinates)
  Inspiration (in order subordinates have inspired creative thinking)
  Directions (provide directions, so that subordinates can undergo a good job according to destination)
Protector (providing protection to a subordinate)
Helper (help their subordinates to be more advanced and prosperous life) Adequate welfare (providing welfare to a subordinate)

  A leader's job very much and heavy. All roles will be taken into account, both in the presence of human beings and lead them in the presence of God Himself

4.according to me My style is the style or manner in which a person in performing duties, authority and responsibility in leading an organization with the job and fit in their respective professions or in accordance with the character and properties owned by a leader.

I would use is the leadership of Employee Orientation (Employee Oriented).

Style will I take when I became a leaders of which I would prefer my approach to the subordinate, as with hearing complaints, opinions and problems of my employees will better know what I should do and what should I think for the betterment of the organization that I lead the future ... ... ... ... ..

Hotel Organization Duties and Responsibilities

Hotel Organization Duties and Responsibilities

The organization has the following meaning:

• Two people or more (section, section) which cooperate to achieve goals

• The container of the cooperation of people who have in common and agree to perform an activity in order to achieve the goals set

• The organization is a systematic combination of the parts interdependence / linkage to form a union that round through the authority, coordination and supervision in order to achieve the goals set. 

The following are parts of the organization of a hotel along with his duties and responsibilities:

1. Housekeeping Department:

 
Dealing with work activities relating to cleanliness, arrangement / structuring, completeness and convenience for the guest rooms and hotel public space. The department also handles the supply and distribution of linen and uniform employees of the hotel, including the interest. 
Housekeeping department generally has three sections include:
- Room section
- Floor section
- Laundry section
But usually in large hotels there are several other sections such as florest section and section gardener.

And Housekeeping department has several sections and with their respective duties
Among others:

1. Public Area, the section which has the task and responsibility to maintain cleanliness, neatness, beauty and comfort of all areas of the hotel,
both existing buildings and in buildings outside the hotel, including the Lobby area, restroom, restaurant, meeting rooms and facilities for hotel employees.

2. Room, the section which has the responsibility to prepare and maintain cleanliness, neatness and completeness of the guest rooms.

3. Laundry, the section who have a responsibility to provide a clean linen-linen for need rooms, restaurant and meeting rooms, providing clean uniforms for employees and guests clean up the dirty clothes.

4. Linen and Uniform, the section is responsible for managing the circulation and provision of linen and uniform for all employees.

5. Florist, the section is responsible for providing and arranging fresh flowers to beautify the decor in the hotel.

6. Gardener, Section which is responsible for maintaining the plants both within and outside the hotel.

2. Front Office Department:

Responsible to the Executive Assistant Manager (EAM) for the smooth operation of the Front Office Department, both from technical and administrative services. Sections is; Reservation, Registration / Reception, Concierge / Uniform Service, Information, Telephone & Telex Operator, Front Office Cashier, Secretary front Office.
Front office department has 6 sections include:
- Reception section
- Reservation section
- Concierge section
- Uniform section
- Front office cashier section

                                                                                         

3. Accounting Department:

 
Responsible to the Controller for the financial administration of the hotel periodically, both expenditures and revenues. The department consists of the following sections: Purchasing, Receiving, Storeroom, Restaurant and Bar Cashier, General Cashier, Accounting Office, Front Office Cashier, Cost Control, Credit, Payable, Book Keeper, Income.

4. Food And Beverage Department:

 
Dealing with the operational implementation of products and services including food and beverage convention in the hotel for his guests. The department is supported by several sections as follows: F & B Secretary, Office, Main Kitchen, Banquet, Room Service, Dining Room Restaurant, Coffee Shop, Bar, Specialities Restaurant, Snack Bar.

Food and beverage department has two sections, among others:
- Food and beverage products
- Food and beverage service

5. Manpower / Human Resources Department:

 
Handle personnel administration, human resource development, employment and legal relationships.