Hotel Organization Duties and Responsibilities

Hotel Organization Duties and Responsibilities

The organization has the following meaning:

• Two people or more (section, section) which cooperate to achieve goals

• The container of the cooperation of people who have in common and agree to perform an activity in order to achieve the goals set

• The organization is a systematic combination of the parts interdependence / linkage to form a union that round through the authority, coordination and supervision in order to achieve the goals set. 

The following are parts of the organization of a hotel along with his duties and responsibilities:

1. Housekeeping Department:

 
Dealing with work activities relating to cleanliness, arrangement / structuring, completeness and convenience for the guest rooms and hotel public space. The department also handles the supply and distribution of linen and uniform employees of the hotel, including the interest. 
Housekeeping department generally has three sections include:
- Room section
- Floor section
- Laundry section
But usually in large hotels there are several other sections such as florest section and section gardener.

And Housekeeping department has several sections and with their respective duties
Among others:

1. Public Area, the section which has the task and responsibility to maintain cleanliness, neatness, beauty and comfort of all areas of the hotel,
both existing buildings and in buildings outside the hotel, including the Lobby area, restroom, restaurant, meeting rooms and facilities for hotel employees.

2. Room, the section which has the responsibility to prepare and maintain cleanliness, neatness and completeness of the guest rooms.

3. Laundry, the section who have a responsibility to provide a clean linen-linen for need rooms, restaurant and meeting rooms, providing clean uniforms for employees and guests clean up the dirty clothes.

4. Linen and Uniform, the section is responsible for managing the circulation and provision of linen and uniform for all employees.

5. Florist, the section is responsible for providing and arranging fresh flowers to beautify the decor in the hotel.

6. Gardener, Section which is responsible for maintaining the plants both within and outside the hotel.

2. Front Office Department:

Responsible to the Executive Assistant Manager (EAM) for the smooth operation of the Front Office Department, both from technical and administrative services. Sections is; Reservation, Registration / Reception, Concierge / Uniform Service, Information, Telephone & Telex Operator, Front Office Cashier, Secretary front Office.
Front office department has 6 sections include:
- Reception section
- Reservation section
- Concierge section
- Uniform section
- Front office cashier section

                                                                                         

3. Accounting Department:

 
Responsible to the Controller for the financial administration of the hotel periodically, both expenditures and revenues. The department consists of the following sections: Purchasing, Receiving, Storeroom, Restaurant and Bar Cashier, General Cashier, Accounting Office, Front Office Cashier, Cost Control, Credit, Payable, Book Keeper, Income.

4. Food And Beverage Department:

 
Dealing with the operational implementation of products and services including food and beverage convention in the hotel for his guests. The department is supported by several sections as follows: F & B Secretary, Office, Main Kitchen, Banquet, Room Service, Dining Room Restaurant, Coffee Shop, Bar, Specialities Restaurant, Snack Bar.

Food and beverage department has two sections, among others:
- Food and beverage products
- Food and beverage service

5. Manpower / Human Resources Department:

 
Handle personnel administration, human resource development, employment and legal relationships.