Rabu, 14 Desember 2011

leadirship



2.Leadership is the ability of someone to handle or manage others to get the most out of goal to be achieved together and greater cooperation, leadership is a strength of spirit / morale of creative and focused. Leaders work with other people: A leader is responsible for working with others, one with his superiors, staff, colleagues or other superiors in the organization as well as people outside the organization

3. Task leader In every community there is always a leader. The role of various leaders, among them are as
  Activator (shaking his subordinates so that they come forward)
  Motivator (motivate subordinates)
  Inspiration (in order subordinates have inspired creative thinking)
  Directions (provide directions, so that subordinates can undergo a good job according to destination)
Protector (providing protection to a subordinate)
Helper (help their subordinates to be more advanced and prosperous life) Adequate welfare (providing welfare to a subordinate)

  A leader's job very much and heavy. All roles will be taken into account, both in the presence of human beings and lead them in the presence of God Himself

4.according to me My style is the style or manner in which a person in performing duties, authority and responsibility in leading an organization with the job and fit in their respective professions or in accordance with the character and properties owned by a leader.

I would use is the leadership of Employee Orientation (Employee Oriented).

Style will I take when I became a leaders of which I would prefer my approach to the subordinate, as with hearing complaints, opinions and problems of my employees will better know what I should do and what should I think for the betterment of the organization that I lead the future ... ... ... ... ..

Minggu, 27 November 2011

Hotel Organization Duties and Responsibilities

Hotel Organization Duties and Responsibilities

The organization has the following meaning:
  • Two people or more (section, section) which cooperate to achieve goals
  • The container of the cooperation of people who have in common and agree to perform an activity in order to achieve the goals set
  • The organization is a systematic combination of the parts interdependence / linkage to form a union that round through the authority, coordination and supervision in order to achieve the goals set. 
The following are parts of the organization of a hotel along with his duties and responsibilities:

1. Housekeeping Department:
 
Dealing with work activities relating to cleanliness, arrangement / structuring, completeness and convenience for the guest rooms and hotel public space. The department also handles the supply and distribution of linen and uniform employees of the hotel, including the interest. 

Housekeeping department generally has three sections include:
- Room section
- Floor section
- Laundry section
But usually in large hotels there are several other sections such as florest section and section gardener.


And Housekeeping department has several sections and with their respective duties
Among others:

1. Public Area, the section which has the task and responsibility to maintain cleanliness, neatness, beauty and comfort of all areas of the hotel,
both existing buildings and in buildings outside the hotel, including the Lobby area, restroom, restaurant, meeting rooms and facilities for hotel employees.

2. Room, the section which has the responsibility to prepare and maintain cleanliness, neatness and completeness of the guest rooms.

3. Laundry, the section who have a responsibility to provide a clean linen-linen for need rooms, restaurant and meeting rooms, providing clean uniforms for employees and guests clean up the dirty clothes.

4. Linen and Uniform, the section is responsible for managing the circulation and provision of linen and uniform for all employees.

5. Florist, the section is responsible for providing and arranging fresh flowers to beautify the decor in the hotel.

6. Gardener, Section which is responsible for maintaining the plants both within and outside the hotel.


2. Front Office Department:

Responsible to the Executive Assistant Manager (EAM) for the smooth operation of the Front Office Department, both from technical and administrative services. Sections is; Reservation, Registration / Reception, Concierge / Uniform Service, Information, Telephone & Telex Operator, Front Office Cashier, Secretary front Office.

Front office department has 6 sections include:
- Reception section
- Reservation section
- Concierge section
- Uniform section
- Front office cashier section

                                                                                         
3. Accounting Department:
 
Responsible to the Controller for the financial administration of the hotel periodically, both expenditures and revenues. The department consists of the following sections: Purchasing, Receiving, Storeroom, Restaurant and Bar Cashier, General Cashier, Accounting Office, Front Office Cashier, Cost Control, Credit, Payable, Book Keeper, Income.

4. Food And Beverage Department:
 
Dealing with the operational implementation of products and services including food and beverage convention in the hotel for his guests. The department is supported by several sections as follows: F & B Secretary, Office, Main Kitchen, Banquet, Room Service, Dining Room Restaurant, Coffee Shop, Bar, Specialities Restaurant, Snack Bar.

Food and beverage department has two sections, among others:
- Food and beverage products
- Food and beverage service
5. Manpower / Human Resources Department:
 
Handle personnel administration, human resource development, employment and legal relationships.

Sabtu, 22 Oktober 2011

strategic planning & operational planning

Strategic planning
Strategic planning is the process undertaken to determine an organization's strategy or direction, and make decisions to allocate resources (including capital and human resources) to achieve the strategy.
Strategic Planning (Strategic Planning) is a management tool used to manage the current conditions to make projections of future conditions, so the strategic plan is a guide which can be used by an organization of current conditions for their work towards 5 to 10 years into the future.

Before we do planning, we must first think about the steps to do the planning or knowledge.
  OUTLINES STRATEGIC PLANNING PROCESS

1. Reviewing and updating the strategic plan
2. Deciding assumptions and guidelines
3. The first iteration of the strategic plan
4. analyze
5. The second iteration of the strategic plan
6. Review and final approval

Study cases:
General manager and the manager of all departments in the hotel meeting to discuss about to be performed for the future.
Example: general manager should propose the addition of hotel rooms and building repairs.
These are intended for experienced hotel revenue and the addition of a new atmosphere of the building / facilities of the hotel, so guests do not feel bored hotel stay and return again to that hotel.

Operational planning

operational planning is derived from tactical planning, has a more narrow focus, shorter durations (less than 1 year) and involves the lower-level management
Operational planning
Operational planning is derived from tactical planning, has a more narrow focus, shorter durations (less than 1 year) and involves the lower-level management.

Typical operational planning:
1. Production planning (Production Plans): Planning relating to the methods and technology needed in the work
2. Financial Planning (Financial Plans): Planning associated with the funds needed for operating activities
3. Facilities Planning (Plans Facilites): Planning-related facilities & layaout jobs needed to support the task.
4. Planning marketing (Marketing Plans): Dealing with the purposes of sale and distribution of goods / services.
human resource planning (Human Resource Plans): relating to recruitment, selection and placement of people in various occupations.

Case study:
In a hotel development in the need to do quite a lot of employees,
So in this case the hotel should seek out and recruit new employees to support continuation of the work. In addition to the hotel employees also require other supporting equipment for smooth operation in the work ... ... ..